Refund Policy

Thank you for shopping with Scentify. We aim to ensure our customers are completely satisfied with their purchases. Please read our refund policy carefully.

1. Eligibility for Refunds:

  • Refunds are only applicable for products purchased directly from Scentify.

  • To be eligible, items must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items:

  • Opened or used products.

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Items purchased on sale or with promotional discounts.

3. Refund Process:

  • Contact us within 7 days of receiving your product at 0316 7976597 or via email at scentify786@gmail.com.

  • Provide your order details and reason for the refund request.

  • If approved, you will receive instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

5. Processing Time:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days, and the credit will be applied to your original payment method.

6. Damaged or Defective Items:

  • If you receive a damaged or defective product, contact us immediately with photos of the item.

  • We will arrange for a replacement or refund at no additional cost.

Contact Us: For any questions regarding this policy, please reach out to us: